Downloads

Business to Business Customer Satisfaction Survey Downloads

Sample questions for B2B c-sat surveys and other downloads

Welcome to the InfoQuest resource page

1. A 90 sec video of the all-important InfoQuest box

We can load a maximum of 60 question and statement cards into the box without any adverse reaction to the response rate. The supplemental sheet with two open questions, branded with your logo and completed by handwritten script, is folded inside the box. All of this is produced in whatever languages you and your customers need.

 

customer satisfaction survey video from InfoQuest

2. Examples of B2B customer satisfaction survey questions (August 2013)

Benchmark scores are included in all surveys, comparing your scores against the best in the world. Click on the thumbnail below for the InfoQuest B2B library of questions and statements. These are just examples of questions that we normally use in business to business customer satisfaction surveys.  Alternative questions can be employed, but benchmark comparisons would probably not be available.

Customer Satisfaction Survey Questions

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3. Not For Profit organisations

The library of questions and statements for Not For Profit organisations; as above, the library is there to get the ideas flowing and we will work with you to create a tailored survey.

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4. The full-day post-survey workshop

It is important that improvement actions come from the customer satisfaction survey in order that the best return on investment is achieved . Below is an overview of the InfoQuest full-day top-team post-survey workshop, where action plans are drawn up and then prioritised.

InfoQuest Post-Survey Workshop pdf-icon-small

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5. The Brainstorm Scorer

At the end of the workshop the ideas are prioritised and turned into an action plan, often with the help of a brainstorm scoring sheet.

Brainstorm Scorerpdf-icon-small

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6. Sample customer satisfaction survey report

The typical InfoQuest report is usually around 200 to 300 pages.  Take a look at the different sections including data-cleansing; benchmarks; problem identification matrix; share-of-wallet matrix; individual response sheets; suplemental information forms (mini-surveys); management surveys; Profit-Max; and a whole chapter showing how you and your senior team can now capitalize on this hugely valuable feedback.        (4.1mb)

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7. InfoQuest’s 10:1 R.O.I. Guarantee

The return on investment from an InfoQuest customer satisfaction survey can be very, very high, particularly if we can guide you through the preparation stages.  Our 10:1 r.o.i. guarantee proves how serious we are and takes away your risk.

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8. Dealer and Distributor Surveys

These guidelines regarding Dealer and Distributor Surveys will help you get the most out of your surveys, whether they are national, international or global.

Dealer Satisfaction Survey Guidelinespdf-icon-small

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9. Our Free E-Book
10. Question Library for Employee Opinion Polls
11. Sample Employee Survey Report

InfoQuest has been helping clients with their employee opinion polls and staff engagement surveys since 1989.  Take a look at the Sample Employee Survey Report.

Employee Opinion Poll Report
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12. The Search for the Magic Pill

An 8-page review of the  Net Promoter Score (NPS)The Search for the Magic Pill by Howard Plomann


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13. B2B survey methodologies comparison

An easy-to-read table comparing the different B2B survey methodologies – paper, telephone, and web-based surveys – including response rates, number of questions, candor and acceptability, with the InfoQuest box.

Survey Methods Comparison Table
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14. InfoQuest LOGO

InfoQuest’s logo embedded in Word

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Contact InfoQuest to start organising your survey

 

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