InfoQuest specialises in helping medium and large-sized B2B enterprises measure and improve their business relationships.

We have now delivered over 144,000 business-to-business customer satisfaction surveys in 104 countries using 25 languages with an average response figure of over 71%. Your customer feedback will be compared with our client database to give you comparative world-class benchmark scores against all the questions you use from our library.  And please note – these are not theoretical comparisons, these are actual.  (see Sample Report – chapter 3 – for Benchmarks)

Manufacturing & Distribution Clients

Accuride Corporation

ADAC Plastics, Inc.*

Air International Transit

AutoZone, Inc.

Carcoustics USA, Inc.

Dortec Industries

Excelda Manufacturing*

Holset Turbochargers

Intier Automotive Closures

James Dawson Global Hose

JGP Perrite*

Johnson Electric – Automotive Products Group

Key Plastics*Murray Corp.*

RCO Engineering*

Renault Polska SP. Z O.O.

Romeo RIM, Inc.*

Valeo Service (UK) Ltd.


Cable & Cable Assemblies

C&M Corporation

Cableform Ltd.*

Control Systems & Components – Mechanical & Electrical

Actuant Corporation*

Actuant – Elliot Manufacturing

Actuant – Maxima Technologies

Actuant – Power-Packer

Actuant – Sanlow, Inc.

Actuant – Weasler Manufacturing

Berger Lahr GmbH & Co. KG

Bonfiglioli Rudittori S.p.A.

Cooper B-Line

Cooper Power Systems

Cooper Crouse-Hinds

Emerson Industrial Automation

Emerson Power Transmission Solutions

Emerson – Browning

Emerson – Kop-Flex

Emerson – McGill

Emerson – Rollway

Emerson – SealMaster

Emerson – System-Plas

Greene Tweed & Co.

Guttridge, Ltd.


NSF Controls

Sumitomo Drive Technologies

Delivery Equipment

Magline Inc.


Apogee Designs, Ltd.*

BAE Systems Technology Solutions and Services

Machined/Stamped Components

Axsys Technologies, Precision Machined Products*

Hobson & Motzer, Inc.

Iseli Company

Lacey Manufacturing Company, Inc.

Murray Corp.*

Newcomb Spring Corp.


Fletcher Paper Co.

Kahn Paper Co.

Robert Horne Group

Postage Machines/Mailing Equipment

Gunther International

Hasler, Inc.


Pitney Bowes

Process & Capital Equipment

American Welding & Tank Co*.

Andritz Fiedler GmbH & Co. KG

Chemineer, Inc.

Edlon, Inc.

Elfab, Limited

Emhart Glass SA

Flexicon Corp.

Flowserve Corp.*

Karl Küfner KG

Pfaudler Reactor Systems, Inc..

Robbins & Myers – Process Solutions Group

Solus (Emerson) Industrial Innovations, LLC

Taylor-Wharton International*

Tesco Corporation

UOP – A Honeywell Company

Weir Minerals (Europe, France, Netherlands)

Wheelabrator Plus

Storage Tanks

American Welding & Tank Co.

Taylor-Wharton International

Textiles & Fibers

Ahlstrom Corporation

Cellu Tissue Holdings

Dexter Corp – Nonwoven Materials

Toray Textiles Europe, Ltd.

VitaFibres, Ltd.

Building Materials

Atrium Companies, Inc.

BlazeMaster Fire Sprinkler Systems

Burgess Lighting & Distributing

Construction Specialties, Inc.

Fischer Lime & Cement Co.

Indalex Aluminum Solutions*

Kestrel Building Products

RJ Marshall Company


Schöck Bauteile GmbH

Western Concrete

William’s Distributing


Woodhouse UK Plc

Yoshino Sekko, Ltd.


Albion Chemicals Group

Anderson Development Co.

Archway Sales, Inc.

ASHTA Chemicals

Celanese Chemicals

Ceradyne, Inc.

Columbian Chemicals Company

CPL Aromas, Ltd.

CVC Specialty Chemicals

DuPont Performance Coatings

Evonik (Degussa Colorants Americas)

Evonik (Degussa China, Ltd.)

Evonik (Degussa) Inorganic Materials

Excelda Manufacturing*

Fiske Food Ltd.

FMC Corp. – Alkali Chemical Division

Fuchs North America

Grace Davison (W.R. Grace)

G.J. Chemical Co., Inc.

Lambent Technologies

Lubrizol Estane Engineered Polymers

Lubrizol Noveon Consumer Specialties

Mallinckrodt Baker, Inc.

Marubeni Specialty Chemicals

MeadWestvaco Speciality Chemicals

PPG Industries

Sartomer USA, LLC

Sekisui Specialty Chemicals America, LLC.

Sensient Food Colors UK Ltd.

Sherwin Williams Company

Solvay Interox Pty, Ltd*


Alaka’i Mechanical Corporation*

Cardinal Roofing Co.

Haslam Homes, Ltd.

Pleune Service Co.

Razorback Concrete Co.

Speidel Construction, Inc.

Windemuller Electric, Inc.


Altai Group Ltd.

Bridgeport Fittings, Inc.

Bead Industries, Inc.

Cableform Ltd.*

Digital Equipment Corp.

Green, Tweed & Co.*

MicroTouch Systems, Inc.

J. M. Ney Co.

PolyPhaser Corporation

Thomas & Betts Corp. – Electrical Division

Films & Coatings

Holliday Dispersions, Ltd.

Reflexite North America

Reflexite Films Division

Republic Foil, Inc.

Barry-Wehmiller Design Group

RCO Engineering*

Hellermann Tyton

Times Microwave Systems*

Medical Device/Supplies/Testing Equipment

Bespak, Inc.*


Cytomation A/S

International Technidyne Corporation

Tenax Corp.*

Thoratec Corporation


Wyeth Pharmaceutical Australia Pty Ltd.

Power Generation & Management

Aggreko, LLC

Alpena Power Company

Brush Electrical Equipment Ltd.

Elyo UK Ltd.

Hawker Siddeley Switchgear

IGC Advanced Superconductors


ADE Corporation

Allegro MicroSystems, Inc.

Cherry Semiconductors, Inc.


Anite Telecoms Ltd.

Mobile Innovation Ltd.

Netcom Group

Satellite Paging of New Jersey

TranSwitch Corporation


BAE Systems Ship Repair

Freight Traders

Gutehoffnungshütte Radsatz GmbH

Hutchison Ports UK Ltd – Port of Felixstowe

Martek Marine Ltd.

North American Bus Industries

Schenker Logistics

Transport Research Laboratory (TRL), Ltd.

Universal Traffic Service

Building Mechanicals

Airedale International Air Conditioning, Ltd.

Alaka’i Mechanical Corporation*

International Lift Equipment

Control Systems & Components – Fluid/Hydraulic/Motion

Actuant Corporation* – Power-Packer

Bonfiglioli Rudittori S.p.A.

Continental Hydraulics

Greene, Tweed & Co.*

Flowserve Corp.*

Lutz Sales, Inc.

McGeoch Technologies

Pegler Yorkshire Fittings

SPX Fluid Power

Trelleborg Sealing Solutions*

Construction/Agricultural Equipment

A&M Electric Tools

Atlas Copco Berema

Atlas Copco Construction Tools Canada

Atlas Copco Power Tools

Bell Equipment UK Ltd.

Certex UK Ltd.

CP Desoutter

CP Georges Renault

CLAAS Saulgau GmbH

F.L. Smidth A/S

JCB Ltd. – Excavator Division

Manitowoc Crane Group

Nationwide Access, Ltd.

Toyota Material Handling UK

Engineered Products

Actuant Corp – Nielsen Hardware

Axsys Technologies

Barden Corporation


Chandler Evans Control Systems

Greene, Tweed & Co

Times Microwave Systems

Trelleborg Sealing Systems

Information Technology/Software

BAE Systems Information Technology

Computer Solutions & Finance Group

Condor Technology Solutions, Inc.

Data Innovations, Inc.

Dendrite International

ESRI (UK) Ltd.

ESRI Ireland

First Choice – CTI

Invensys Foxboro GB Ltd.


Malvern Instruments, Ltd.*

Manugistics, Inc.

ORCC (Oniline Resources Corporation)*

P.G.P. (Data Innovations)

System Software Alternatives

Office Equipment

Allied Office Interiors, Inc.

Danka Australia Pty Ltd.

Plastics – Injection Molding/Extruding

ADAC Plastics, Inc.*

Apogee Designs, Ltd.*

Bespak, Inc.*

Custom Extrusion, Inc.

Greene, Tweed & Co.*

Jackdaw Polymers

JGP Perrite*

Key Plastics*

Novapak Corp.

Putnam Precision Molding

RLA Polymers

Romeo RIM, Inc.*

Royalite Plastics S.r.l.

Silvergate Plastics

Solvay Interox Pty Ltd.*

Tenax Corp.*


Vita Thermoplastic Compounds, Ltd.

VTC Synco S.r.l.

VTS Doeflex

VTS Plastech

York Precision Plastics Pty. Ltd.


Ames Color-File

Amgraph Packaging, Inc.

Bemis Company

Curwood, Inc. (Bemis)

De La Rue Currency

Flint Ink Corp.

Fulmar, plc

Gamse Lithographers Co., Inc.

HenDi Systems, Ltd.

Oracle Packaging

Pindar plc

Pratt Industries

Rowpak Containers, Ltd.

Seal Products (Hunt Graphics)

Visions in Print*


Abram Pullman Steels

Alexandria Extrusion Company

Allied Tube & Conduit Corp.

Almag Aluminum, Inc.

Aluminum Shapes, LLC

Apel Extrusions, Ltd.

Bonnell Aluminum

Caparo Merchant Bar

Carrington Wire, Ltd.


Commercial Metals Company

Extrudex Aluminum Ltd.

Hydro Aluminum N.A.

Indalex Aluminum Solutions*

International Extrusion Corp.

Penn Aluminum International, Inc.

Pennex Aluminum Company

Plymouth Tube Company

Schupan Aluminum Sales

Signature Aluminum, Inc.

Silver City Aluminum Corp.

SMI Steel Alabama

The Loxcreen Company, Inc.

Ulbrich Stainless Steel & Special Metals

Vitex Extrusion, LLC

Yarde Metals, Inc.

Yorkshire Copper Tube

Testing Equipment

Instron Corp.

LAND Instruments

Malvern Instruments, Ltd.*

Oxford Instruments, Plc

Taylor Hobson, Ltd.

* Denotes companies in multiple industries
Service Sector Clients
Accounting & Law Firms

Amper, Politziner & Mattea

American Express Tax & Bus. Svcs.

Barnes Wendling CPAs Inc.

Barrowman Jackson Stephen Ltd.

Beers & Cutler

Blum Shapiro

CBIZ Tofias

Cherry, Bekaert & Holland, LLP

Citrin Cooperman & Co.

Cohen & Co.

Concannon Miller & Co.

Dugan & Lopatka CPAs

EisnerAmper, LLP

Eisner & Lubin, LLP


ERE LLP – Accountants and Advisors

Floyd Graham & Co. Ltd.

Grassi & Co. CPAs

Habif, Arogeti & Wynne, LLP

Hunter Group CPA LLC

Hutchinson and Bloodgood, LLP

Katz, Sapper & Miller, LLP

Kraft CPAs

Kemper CPA Group

Lane Gorman Trubitt, LLP

LBA Certified Public Accountants

Levenfeld Pearlstein LLP

McDonald Hopkins, LLC

McLeod & Company

Myers Norris Penny, LLP

Parente Randolph, PC

Rachlin Cohen & Holtz LLP

Rea & Associates, Inc.

Rehmann Group

Reynolds, Bone & Griesbeck


Schaffner, Knight & Minnaugh

Schenck Business Solutions

Suby Von Haden & Associates

The Gautreau Group

Tullius, Taylor, Sartain & Sartain

Vitale Caturano & Co.

Weaver and Tidwell, LLP

Whittlesey & Hadley, PC

Wright Griffin Davis & Co.

Business Services

Acorn Group

Inspectorate International Ltd.

International Bureau of Aviation


Miyago Co. Ltd.

Oakside Environmental


Universal Uniforms, Inc.

Warrington Fire Research, Ltd.


Apogee Designs, Ltd.*

Barry-Wehmiller Design Group

Carter & Burgess, Inc.

Haden Freeman*

RCO Engineering*

Wade Trim


Quinn Insurance

Zurich Commercial Insurance

Security Services

Card Protection Plan, Ltd.

Kerby Bailey & Associates

Architectural & Engineering

Carter & Burgess, Inc.*

Haden Freeman

Rice Daubney

Wade Trim

Consumer Products & Services

Agros Fortuna SP. Z O.O.

Crews, Inc.

Down, Inc.

Hästens Sängar AB

Hunt Corporation

Lisa Lee Creations

Maxwell Optical Industries Pty Ltd.

Notions Marketing Corp.


Financial Services

American Eagle Federal Credit Union

Bank of Glen Burnie (MD)

Dun & Bradstreet

First American Financial Bancorp

Freed Maxick ABL

IBT Bancorp

ORCC (Online Resources Corporation)*

Travelex plc

Medical Services

Dr. R. Craig Diederich, DDS, MS, PLLC

Genesis Health Ventures

In Touch Pharmaceuticals

NeighborCare Pharmacies

Trade Associations

Aluminum Extruders Council

American Subcontractors Association

AOAC International

Associated Builders & Contractors, Inc.

Automotive Parts Rebuilders Association

Detroit Metropolitan Bar Association

Kalamazoo Regional Chamber of Commerce

Masonry Institute

Michigan Non-Profit Association

Saginaw County Chamber of Commerce

The Sustainable Office Forum

Visions in Print

Advertising, Public Relations & Media

American City Business Journal*

BizActions, LLC

Business Intelligence

Chandler Ehrlich Advertising

Henninger Media Services, Inc.

Karlen Manufacturing, Inc.

Quality Demonstration Services, Inc.

Smokey Glen Farm Barbequers, Inc.


Conn-Step, Inc.

Future Enterprises

Haden Freeman*

Hubbard Bert Karle Weber Inc.

RWD Technologies, Inc.

Government/Public Agencies



West Northamptonshire Development Corp.


American City Business Journal*

Boston Business Journal

Harlequin Mills & Boon

Houston Business Journal

Pacific Business News

Pittsburgh Business Times

Technology Marketing Corp.

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