Live Chat – What Are We Doing?

Live Chat is the little box in the bottom right-hand corner of the screen that opens up, displays the name and photograph of a member of staff, and invites visitors to the website to engage in a conversation. So, what is InfoQuest trying to do with Live Chat?  ...

An Easy Sales Increase – Defined

Recently I was asked to define the word ‘easy’ by a Sales VP in relation to a headline on InfoQuest’s website that reads “Take an Easy 10% Sales Uplift”.  Most of what I told him is generic and applies to any business-to-business that has between 80...

Begin with the End in Mind

“Begin with the end in mind” is a quote from my good friend Peter O’Donoghue. When Peter used the phrase he was talking about planning your marketing / sales / customer contact programme. But it’s truth is just as applicable to your customer satisfaction...