ISO 9000 and a Customer List procedure

No apologies. I’ve banged on about this before, and its still important. If you’ve got it in your ISO 9000 procedures that you’ll get feedback from your customers, then you should add a sub-clause or an addendum regarding the customer list. In B2B...

A Test of Spelling

The Importance Of  Getting Your Customer’s Name Right Let’s talk about Christmas card lists.  The list of your most important customers.  In fact, in B2B, the list of your most valuable asset (just why the accountants of this world haven’t claimed ownership of...