Customer Satisfaction Benchmarks

Notes on customer satisfaction benchmark scores. Background InfoQuest is unusual in that it has a very large and comprehensive library of questions and statements that have been used in hundreds of thousands of business-to-business (B2B) customer satisfaction...

Benchmarking customer satisfaction scores

In section 3 of all of InfoQuest’s customer satisfaction survey reports we provide you with benchmark scores.  These show you how you scored compared with all the other scores achieved for a particular question.  The “On an overall basis, how satisfied are you with...