InfoQuest B2B Customer Satisfaction Surveys
WE ASKED SENIOR EXECUTIVES IN A RANGE OF MEDIUM AND LARGE-SIZED BUSINESS TO BUSINESS ORGANISATIONS WHAT WAS THE MOST IMPORTANT ASPECT TO THEM WHEN CONSIDERING A B2B CUSTOMER SATISFACTION SURVEY. THEIR RESPONSES ARE AS FOLLOWS: –
46% said that above all else they wanted expert help in prioritising the outcomes of the survey – having actionable feedback and a prioritised To Do List which will give them a significant competitive advantage.
32% said that, for them, the most important issue was having attributed feedback. In business to business, where people buy from people and each customer is different, they said that they needed to know who said what.
22% of the senior executives told us that their primary concern was having a high response rate. They said that they didn’t have thousands of customers, and that knowing InfoQuest has an average worldwide response rate of over 70% gave them peace of mind.
The Gold Standard of B2B customer satisfaction surveys is here.
Most of our surveys include a full-day’s post-survey workshop with your senior team. We’ve run these around the world. And we can offer a 10:1 ROI guarantee on your project.
ATTRIBUTED FEEDBACK FROM YOUR MOST IMPORTANT CLIENTS*
In B2B people buy from people. Each of your customers has different needs. You need to find out who needs what.
HIGH RESPONSE RATES FOR YOUR B2B CUSTOMER SATISFACTION SURVEY
InfoQuest’s clients have achieved an average worldwide response rate from hard to reach customers of over 70% since 1989
USE LOTS OF QUESTIONS IN YOUR SURVEY - NOT JUST ONE
Pose up to 60 Questions and Statements – Drill down and really analyse your business processes and your customer relationships
WE ARE INTERNATIONAL
The InfoQuest box is not limited by language or culture. We have worked internationally for over 25 years and survey boxes have been used in more than 100 countries. All major languages are covered. We can work in everything from Afrikaans to Farsi. InfoQuest has its own production facilities in The Americas, Europe and Asia. We use local native language speakers in 95% of the validation ‘phone-calls (the other 5% is made up of bilingual folks who skip from one language to another). Reports, like the one above, can be produced in whatever languages best suit your needs. All you need to do is ask.
OUR R.O.I. GUARANTEE
Our clients already know that we produce the most actionable customer satisfaction surveys in the industry. They come to us when other methods have failed, stay with us, and naturally provide referrals. In fact, most of our new clients are referrals from present clients. Nevertheless, to make your investment in your customer satisfaction survey 100% risk-free, we can guarantee a minimum 10:1 return on investment. You measure the ROI. Should we not meet the 10:1 ROI standard that we agreed jointly – there will be no fee. Please call or contact us via the form below for details of how you can ensure a minimum 10:1 R.O.I.:
TAKE AN EASY 10% SALES UPLIFT
A 10% sales uplift is what the average B2B organisation should expect if they follow our guidelines. An InfoQuest customer satisfaction survey will help you prevent customer churn; sell more to existing customers and clients; and show you where prices can be raised without losing customers.
WHY CHOOSE INFOQUEST
InfoQuest’s customer satisfaction survey method generates an amazingly high average worldwide response rate of over 70%. Keep in mind that the industry standard ranges from 5% to 50%, depending on the media used. Even with the most expensive survey method, the dreaded telephone survey, the average response rate rarely breaks 50% — and that’s for short surveys that don’t offer much depth! And web-based survey response rates are too low for a B2B company like yours.
Question – WHAT IS INFOQUEST?
Answer – MORE THAN JUST A SURVEY
InfoQuest is a method for obtaining the views (or perception) of your most important customers regarding your business processes. It is a business process review of your operation from your customers’ point of view. In essence, it is a customer satisfaction survey specifically designed for B2B organisations, where each customer both brings and requires different things to and from the relationship. It is customer relationship management. And perception is everything.
HERE TO HELP YOU
We are always delighted to hear from B2B people who have not yet experienced the power of the holy trinity of surveys – high response rates, lots of questions and attributed feedback.
Provided you are sitting in front of a computer and have a ‘phone, we can walk and talk you through some of the more unusual elements in the sample customer satisfaction survey report, or talk about which customers you should include in your survey.
And please don’t worry about cost. We’ve been told that we are about half the cost of an average telephone survey, and most surveys qualify for our 10:1 return on investment guarantee – measured by your team on the day of delivery.
So please feel free to pick up the phone (UK office hours). +44 (0)1484 868 390